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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sharron Daugherty

March 11, 2026

5  out of  5
rating by Sharron Daugherty
"Extra kind and extra service"
We responded:
"Thank you so much for the 5-stars, Sharron! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Valerie ValerieR

March 11, 2026

5  out of  5
rating by Valerie ValerieR
"Emily was very helpful, professional and friendly. She made changing insurance from one vehicle to another a very easy process. I have been a customer with State Farm since 1983 and have several policies with them. Always appreciate the great service!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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brian Cronin

March 2, 2026

1  out of  5
rating by brian Cronin
"My experience with Tracy was excellent in aquiring a policy for my car and I was so happy that I also included a motorcycle policy thank you Tracy"
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Clark Bryant

February 26, 2026

5  out of  5
rating by Clark Bryant
"Emily was very successful and helping us today. Her knowledge was great about my insurance and concerns"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Saint Albans to know that you had such a wonderful experience with us here on State Farm Agent Colby Johnson’s Team."
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Doug Craigo

February 24, 2026

5  out of  5
rating by Doug Craigo
"Excellent experience with Tracy Bess. She was very courteous and knowledgeable and handled myinsurance needs very efficiently. Will consult her for all future insurance needs"
We responded:
"Thank you for your kind review of State Farm Agent Colby Johnson’s Team. We appreciate it!"
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tracy bess

February 24, 2026

5  out of  5
rating by tracy bess
"The girls in the office today are so sweet! They are so knowledgeable and helpful they and helped me save so much on my home and auto insurance"
We responded:
"tracy, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Anthony Carr

February 21, 2026

5  out of  5
rating by Anthony Carr
"Very sweet and helpful young lady."
We responded:
"Thanks so much for the amazing review, Anthony! We really appreciate your support here in Saint Albans . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Melvin Mace

January 29, 2026

5  out of  5
rating by Melvin Mace
"Love this place great service an very professional"
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Elissa Benedetti

January 27, 2026

5  out of  5
rating by Elissa Benedetti
"Great support and very good service"
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David Hawkins

January 21, 2026

5  out of  5
rating by David Hawkins
"Emily was extremely helpful and quick. A real pleasure to deal with."
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Christopher Jones

January 19, 2026

5  out of  5
rating by Christopher Jones
"I've worked directly with insurance companies for the last 20yrs. In the restoration industry, I see a lot of customers let down when it's time for the insurance company to do their part of the deal. State Farm has one of the best customer service teams around. High level adjusters who know what they're doing and CARE about their clients. Agents like Colby Johnson who's team go out of their way to make sure you know about all of the options available, things to look out for, and how to get the best price for YOU while doing it. I can't recommend Colby Johnson and State Farm enough"
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Sharon Hatten

January 19, 2026

5  out of  5
rating by Sharon Hatten
"Emily is so wonderful and sweet when we speak! She is always there to help me and give me nothing but sunshine energy when we talk. She is so knowledgeable with everything she says. I am so thankful for this agency!"
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Sheyanne Butler

January 17, 2026

5  out of  5
rating by Sheyanne Butler
"I couldn’t go to another insurance provider after having Emily! She answered all of my questions and took her time explaining my options to me in a way I would understand. She’s truly great at her job and would recommend her to anyone!"
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Brandy Rosco

January 17, 2026

5  out of  5
rating by Brandy Rosco
"Emily was so helpful in helping me through all my insurance options. She took the time to help me understand the coverages that best fit my needs. It was such a stress free process! She’s amazing!"
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Thomas Landers

January 16, 2026

5  out of  5
rating by Thomas Landers
"Emily has been very helpful"
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Carolyn Landfried

January 16, 2026

5  out of  5
rating by Carolyn Landfried
"I have been searching for the best insurance company for a while now and today I believe I finally have found the one for me and the main factor in my decision was after speaking with Emily she was such a help with all my insurance needs she went above and beyond to get the best insurance for me she is extremely knowledgeable in her field and a pleasure to speak with. Thank you Emily for all your help."
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Aaron Sausen

January 16, 2026

5  out of  5
rating by Aaron Sausen
"Anytime I have a question or needs things changed, it is always super easy and quick to get the help I need! Im always treated with great respect which means everything! I appreciate the great service from this company! Thank you"
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Stacy Owens

December 10, 2025

5  out of  5
rating by Stacy Owens
"Girls in the office are wonderful, & very helpful"
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Monte Williams

December 9, 2025

5  out of  5
rating by Monte Williams
"Great people in his office they do amazing business when asked for no other better insurance company here in Saint Albans, West Virginia. They want was best for the client."
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Emily Adams

November 5, 2025

5  out of  5
rating by Emily Adams
"I’ve been working with Emily at State Farm for a month, and she has been absolutely wonderful to work with. She is the newest member of Colby’s team and absolutely a joy to work with! She’s always friendly, professional, and takes the time to explain everything clearly so I actually understand my coverage. Anytime I have a question or need to make a change, she’s quick to respond and genuinely cares about helping me find the best option for my situation. Emily goes above and beyond to make sure everything is handled smoothly — from billing questions to policy updates — and I always leave our conversations feeling confident and taken care of. It’s clear she takes pride in her work and values her client! So happy I decided to call in for a quote!"
We responded:
"What a fantastic review, Emily! I'm thrilled to hear that you've had such a positive experience with Emily on our team. She's truly a gem, and it’s encouraging to know that her professionalism and dedication are shining through. We're lucky to have her, just like we’re lucky to have customers like you."
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Erick Barnhart

November 5, 2025

5  out of  5
rating by Erick Barnhart
"Working with Emily has been an absolute pleasure. When it comes to insurance, I always have a million questions. She was exceptionally patient and knowledgeable, walking me through all my policy options. She explained everything clearly and made sure I understood my coverage completely. It's rare to find someone so thorough. I couldn't be happier with the service."
We responded:
"It's fantastic, Erick, to hear about your great experience with Emily! She's a gem when it comes to navigating the world of insurance and making sure everything is crystal clear. Your satisfaction means a lot to us, and we’re delighted to have you as part of our State Farm family."
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brit james

November 5, 2025

5  out of  5
rating by brit james
"Emily helped me get the best rates & was very professional yet friendly the entire process!"
We responded:
"I’m thrilled to hear that Emily was able to assist you with great rates and that you had such a positive experience, Brit. She's definitely a gem on our team, always balancing professionalism with a friendly touch. We appreciate your trust in us for your insurance needs!"
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Tamera Carpenter

November 4, 2025

5  out of  5
rating by Tamera Carpenter
"For all your insurance needs ..Emily Barnhart is AMAZING, pleasant and extremely nice and knowledgeable..don't go anywhere else ..."
We responded:
"I'm so glad to hear, Tamera, that you had such a positive experience with Emily! She's truly a gem on our team and always goes the extra mile for our customers. We appreciate you trusting us with your insurance needs and look forward to continuing to serve you."
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Dominic Simpson

November 3, 2025

5  out of  5
rating by Dominic Simpson
"Great people very satisfied with rates"
We responded:
"I'm thrilled to hear that you're satisfied with our services and rates, Dominic! It's always our goal to provide the best for our customers, and feedback like yours makes our day. We appreciate your support and trust in us for your insurance needs!"
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Aleshia Tucker

November 3, 2025

5  out of  5
rating by Aleshia Tucker
"Very helpful always there when I need them great car insurance rates"
We responded:
"I'm glad to hear that you've had a positive experience with us, Aleshia! It's great to know that we’ve been able to provide the support and car insurance rates you need. Thanks for being a valued part of our State Farm family!"